Effective Date: May 15th, 2024

At Silaye India (“we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you provide when using our website, [www.silaye.in](www.silaye.in) (“Website”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing and using our Website, you consent to the terms of this Privacy Policy.

Information We Collect

Personal Information:

We may collect personal information that you voluntarily provide to us, including:

– Name

– Email address

– Contact information

– Shipping address

– Payment details

Automatic Information:

We may automatically collect certain information about your device and browsing actions when you visit our Website, such as:

– IP address

– Browser type

– Operating system

– Referring URLs

– Other similar data

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our Website. You can manage your cookie preferences through your browser settings.

Use of Information

We use the personal information we collect for various purposes, including:

– Processing and fulfilling your orders, including shipping and payment processing

– Communicating with you regarding your orders, inquiries, and other related matters

– Sending you promotional offers, newsletters, and marketing communications if you have opted-in to receive them

– Providing customer support

– Improving and personalizing our Website, services, and marketing efforts

– Monitoring and analyzing trends, usage, and activities on our Website

In some cases, we may combine the information we collect from you with information we receive from third-party sources to help us tailor our communications and improve our services.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent. However, we may share your information with trusted third-party service providers who assist us in operating our Website, conducting business activities, or servicing you, provided they agree to keep your information confidential. We may also disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or the safety of others.

Data Security

We implement reasonable security measures to protect the personal information we collect. However, please note that no method of transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Your Choices and Rights

You have the right to:

– Review, update, and correct the personal information you have provided to us

– Request the deletion of your account by contacting us at the email address provided below

– Opt-out of receiving promotional communications by following the unsubscribe instructions included in each communication or by contacting us at the email address provided below

Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review the privacy policies of those third parties before providing any personal information.

Children’s Privacy

Our Website is not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the email address provided below.

Changes to this Privacy Policy

We may periodically update this Privacy Policy to keep pace with new technologies, industry practices, and regulatory requirements. Any changes will be posted on this page, and the “Effective Date” at the top will be revised accordingly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at info@silaye.in If you do not agree with our privacy policy, please refrain from using our website.

Important Note:

Silaye India or its employees will never send any payment links or ask for sensitive information like UPI-related details, user IDs, PINs, internet banking passwords, card details, CVV numbers, or OTPs through phone/SMS/email or any other manner. Please stay informed and never share such details with anyone.

Disclaimer:

We want to inform our valued customers that our brand does not engage in making unsolicited or fake calls. We are aware of instances where individuals receive fraudulent calls impersonating our brand representatives. Our official communication channels include our verified contact information, such as our official website, email addresses, and social media accounts. Exercise caution and do not disclose any personal or financial information to anyone claiming to be associated with our brand over unsolicited phone calls.

To ensure the security of your personal information, verify the authenticity of any communication by contacting our official customer support team directly through our verified channels. If you receive any suspicious calls claiming to be from our brand, please report them to support@silaye.in to prevent further fraudulent activities.

We apologize for any inconvenience and thank you for your continued support and trust in our brand. Please stay vigilant and protect yourself from potential scams. Together, we can maintain a secure and trustworthy customer experience.