At Silaye, your satisfaction is our priority. If you’re not completely happy with your purchase, our straightforward and customer-friendly policy ensures a smooth refund, exchange, or return process. Please review the following guidelines:

Refund Policy

1.1 Eligibility:

To qualify for a refund, items must be in their original condition—unworn, unwashed, and with all original tags and packaging intact. Requests must be made within 2 working days from the delivery date.

(Note: Recording an opening parcel video is mandatory for initiating a return and must be done upon receiving the parcel.)

1.2 Refund Process:  

To initiate a refund, contact our customer support team at info@silaye.in with your order details and reason for the request. Our team will review your request and provide further instructions. Once your return is received and inspected, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

1.3 Non-Refundable Items:  

The following items are non-refundable: gift cards, promotional vouchers, and items marked as final

Refund, Exchange & Return Policy

At Silaye, your satisfaction is our priority. If you’re not completely happy with your purchase, our straightforward and customer-friendly policy ensures a smooth refund, exchange, or return process. Please review the following guidelines:

Refund Policy

1.1 Eligibility:

To qualify for a refund, items must be in their original condition—unworn, unwashed, and with all original tags and packaging intact. Requests must be made within 5-7 working days from the delivery date.

(Note: Recording an opening parcel video is mandatory for initiating a return and must be done upon receiving the parcel.)

1.2 Refund Process:  

To initiate a refund, contact our customer support team at info@silaye.in with your order details and reason for the request. Our team will review your request and provide further instructions. Once your return is received and inspected, we will process the refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

1.3 Non-Refundable Items:  

The following items are non-refundable: gift cards, promotional vouchers, and items marked as final sale or clearance. Customized or altered items are also non-refundable.

1.4 Discounted Items: 

Items purchased at a discount, on sale, or with a gift card or coupon are not returnable or exchangeable. Please review the sizing chart carefully for these items.

Exchange Policy

2.1 Eligibility: 

We understand that sizing or color issues may arise. To be eligible for an exchange, items must be in their original condition—unworn, unwashed, and with all original tags and packaging intact. Requests must be made within 2 days from the delivery date.

(Note: Recording an opening parcel video is mandatory for initiating a return and must be done upon receiving the parcel.)

2.2 Exchange Process:  

To request an exchange, contact our customer support team at info@silaye.in with your order details and the desired exchange item. Our team will review your request and provide further instructions. Exchanges are subject to product availability.

2.3 Return Shipping:  

Customers are responsible for return shipping costs associated with exchanges. We recommend using a trackable shipping service and retaining proof of shipment until the exchange is complete.

Return Policy

3.1 Eligibility:

To return an item, it must be in its original condition—unworn, unwashed, and with all original tags and packaging intact. Requests must be made within 5-7 working days from the delivery date.

(Note: Recording an opening parcel video is mandatory for initiating a return and must be done upon receiving the parcel.)

3.2 Return Process:  

To initiate a return, contact our customer support team at info@silaye.in with your order details and reason for the return. Our team will review your request and provide further instructions. Once your return is received and inspected, we will process the return and issue a refund to your original payment method.

3.3 Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment until the return is complete.

Exceptions and Limitations

4.1 Manufacturer Defects:

If your item has manufacturing defects or damage, contact our customer support team within 2 days of receiving the order. We will assess the issue and provide a suitable resolution, which may include a refund, exchange, or repair.

4.2 Shipping Errors:

If we shipped an incorrect item or there was an error in fulfillment, we will cover the return shipping costs. Please contact our customer support team for assistance.

Contact Us

For questions, concerns, or assistance with refunds, exchanges, or returns, please contact our customer support team at info@silaye.in We are here to help and provide you with the best possible support.

Note: This policy is a general guide and may need customization to align with your business practices. Consult a legal professional to ensure compliance with applicable laws and regulations.