Welcome to Silaye India, where your satisfaction is our priority. Our Cancellation, Refund & Exchange Policy is designed to ensure a seamless shopping experience for you. Please review the guidelines and procedures below for canceling orders, requesting refunds, and initiating exchanges. By placing an order with us, you agree to adhere to these terms.

Order Cancellation:

1.1 Cancellation Period: You can easily cancel your prepaid or COD orders within 24 hours of placing your order. We’ll make every effort to accommodate your request, but please note that once your order enters the processing stage, cancellation may not be possible. For prompt assistance, contact our customer support team at support@silaye.in.

Refunds:

2.1 Eligibility: Refunds may be available for eligible orders according to our Refund Policy. To qualify for a refund, ensure the following conditions are met:

– Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

– Refund requests must be made within 2 business working days from the delivery date.

2.2 Refund Process: To initiate a refund, email our customer support team at support@silaye.in with your order details and reason for the refund. We’ll review your request and provide further instructions. Refunds are typically processed using the original payment method and may take up to 15 business days to reflect in your account. Please note applicable payment gateway charges of 3% for prepaid and 2% for COD orders.

2.3 Non-Refundable Items: Certain items cannot be refunded, including:

– Gift cards or promotional vouchers.

– Items marked as final sale or clearance.

– Customized or altered items based on your request.

Exchanges:

3.1 Eligibility: If you need to exchange an item for a different size, color, or style, please ensure the following conditions are met:

– Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

– Exchange requests must be made within 2 business working days from the delivery date.

3.2 Exchange Process: Contact our customer support team at support@silaye.in with your order details and details of the desired exchange item. We’ll guide you through the exchange process, subject to product availability.

3.3 Return Shipping: Customers are responsible for return shipping costs for exchanges. We recommend using a trackable shipping service and retaining proof of shipment until the exchange process is completed.

Exceptions and Limitations:

4.1 Manufacturer Defects: If you receive items with manufacturing defects or damage, contact our customer support team within 2 business working days. We’ll assess the issue and provide an appropriate resolution, such as a refund, exchange, or repair.

4.2 Return Shipping Errors: If we shipped an incorrect item or there was an error in the fulfillment process, we’ll cover the return shipping costs. Please contact our customer support team for assistance.

Contact Us:

For any questions, concerns, or assistance regarding cancellations, refunds, or exchanges, reach out to our customer support team at support@silaye.in. We’re here to help and provide the necessary support or information.