At Silaye India, we strive to provide a smooth and efficient shipping process for our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, and related terms and conditions. By placing an order with us, you agree to comply with the terms stated below.

Shipping Methods

1.1 Domestic Shipping:  

We offer shipping services within India. We partner with reliable shipping carriers to ensure timely and secure delivery of your orders. The available shipping methods will be displayed during checkout, allowing you to choose the one that best suits your needs.

1.2 International Shipping:  

We offer international shipping to selected countries. Available shipping methods and delivery times may vary depending on the destination. Shipping costs, customs duties, taxes, and import fees associated with international orders are the customer’s responsibility. Please note that international shipments may be subject to customs inspections and delays beyond our control.

Shipping Charges

2.1 Domestic Charges:  

We offer free shipping across India for all orders, both prepaid and cash on delivery (COD).

2.2 International Charges: 

Additional shipping fees apply for international orders, based on the weight or volumetric weight of the package. These charges vary by country and are calculated at checkout.

Order Processing Time

3.1 Order Verification:  

Once you place an order, we will perform verification and security checks to ensure the accuracy and validity of the order details. This process may involve contacting you for additional information, so please provide accurate contact details during checkout.

3.2 Order Processing:  

After order verification, we will process your order for shipment. Order processing typically takes 2-5 business days, excluding weekends and public holidays.

Estimated Delivery Time

4.1 Domestic Delivery:  

For domestic orders, estimated delivery times depend on the shipping method chosen during checkout. Standard shipping usually takes 7-15 business days, while expedited shipping may deliver within 7 business days. These times are estimates and may change due to carrier delays or unforeseen circumstances.

4.2 International Delivery:  

For international orders, estimated delivery times vary by destination country and selected shipping method. International deliveries can take 15-30 business days. Customs procedures, local holidays, and other factors may cause additional delays.

Shipment Tracking

5.1 Tracking Information:  

Once your order has been shipped, we will provide you with a tracking number or a link to track your shipment’s progress. Use this information to monitor the status and estimated delivery date of your package. Tracking updates may take time to appear in the carrier’s system.

5.2 Delivery Notifications:  

In some cases, the shipping carrier may send delivery notifications to keep you informed about your package’s progress. You may receive email updates, SMS notifications, or other forms of communication from the carrier.

Shipping Restrictions

6.1 Address Accuracy:  

It is your responsibility to provide accurate and complete shipping address details. We are not liable for any delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

6.2 Legal Restrictions:  

We comply with all applicable laws and regulations regarding shipping restrictions. Some products may be subject to specific shipping limitations or restrictions due to legal or regulatory requirements. We reserve the right to cancel or modify orders that violate these restrictions.

Order Status and Support

7.1 Order Updates: 

You can check the status of your order by logging into your account on our website or by contacting our customer support team. We will provide updates regarding order processing, shipment, and any relevant information to ensure a smooth delivery process.

7.2 Customer Support:

If you have any questions or need assistance regarding shipping or your order, please contact our customer support team at [info@silaye.in](mailto:info@silaye.in). We are here to assist you and provide any necessary support or information.